Capture feedback with NPS, CSAT, and more. Automatically identify detractors. Respond on time. All by store and channel.
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Measure how likely your customers are to recommend your brand with the Net Promoter Score (NPS). Segment customers into detractors, neutrals, and promoters, and prioritize automatic and manual handling of each group on time.
Create automated campaigns and schedule sends and replies to engage the right customers at the right time. Schedule sends based on behavioral criteria and customer profiles.
Access campaign templates optimized for conversions, whether to celebrate customer birthdays, reactivate at-risk customers, reward your best customers, and more.
Segment your audiences into static and dynamic audiences that update with every interaction and transaction. Build them from your customer data (demographic, transactional, behavioral, psychographic) and use them in your campaigns to drive higher effectiveness.
Monitor campaign results in real time, accessing attribution data by channel and campaign. Get accurate metrics on your communications in real time. Identify what works and what does not so you can focus efforts on the right initiatives.
You can also respond to customer feedback by combining this with the Voice of Customer module.
With more than 350 integrations, Leal 360 centralizes your
Segment your customers based on multiple attributes, including their buying behavior. Create dynamic audiences that are updated with each interaction.
Create campaigns and product promotions adapted to the preferences of each customer, based on their own data.
In the purchase frequency of your customers.
Increase in the average purchase ticket.
In the repurchase rate of your customers.
From ROI (return on investment)
